Send (Transfer) Money

You can send or transfer money to any other mobile phone user, even if they are not a Safaricom subscriber. To send money you must first deposit cash into your own M-PESA account.

To send money, go to the ‘Safaricom’ menu and select ‘M-PESA’

• Select ‘Send Money’
• Enter your recipient’s phone number, the amount you wish to send and your PIN.
• You will receive a screen with the information you have entered above, (e.g. Send money to 0721 234567, Ksh2000) confirm that it is correct then Press Ok.
• You and the recipient will receive an SMS confirming the transaction.

If you send money to the wrong number:

• Call Line 234 immediately and provide them with the number that has erroneously received the cash.
• Funds sent to a wrong number will be reversed only if still available in the wrong recipients account.
• If successful, you will receive an SMS indicating that a reversal has been done.

 More Detail  M-PESA

 

 

 

 

M-PESA The Largest Mobile Money Network

M-PESA The Largest Mobile Money Network

Move money from your bank account to M-Pesa and from M-Pesa to your account

M-pesa

Safaricom Apologizes to Customers Following an M-PESA service Outage

Nairobi, December 2, 2011 …Integrated telecoms operator Safaricom has apologized to its M-PESA customers following a system outage that has affected services.

The outage that started at 1305Hrs has affected all M-PESA handset transactions meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the cause of the outage is yet to be identified but the company’s engineers are working hard to ensure the system is up and services back to normal.

“We wish to apologize to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal,” said Collymore.

He nevertheless assured M-PESA customers that there money is safe and services will resume as soon as possible.

“We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer. 

More Detail  Click Here  Safaricom

Safaricom Apologizes for M-PESA Delays, Works on Resolution

Nairobi, December 20, 2011 at 11.30 am…Telecoms operator Safaricom has apologized to its customers for intermittent delays on its M-PESA service, and said sit was working on a quick resolution.

 “We wish to advise our esteemed customers and agents that they are likely to experience some delays on the M-PESA service. Consequently, they should wait for a confirmation SMS before they can issue or receive cash,” said Safaricom CEO Bob Collymore.

 Added Mr Collymore: “We regret the inconvenience these delays have caused and wish to assure our customers that their money is safe. We assure them of our commitment to deliver a quality M-PESA service as our engineers work on a quick resolution.”

He thanked Safaricom customers for their patience and custom and appealed to them to use available avenues for resolution of any query. These include the 234 M-PESA Customer Care Line. Others are the online service, which is available on 2 Twitter accounts: @ Safaricom_Care and @SafaricomLtd and Facebook on www.facebook.com/SafaricomLtd

Notes to Editors...

The M-PESA service, the first of its kind in the world, was launched in March 2007. As at July 31, 2011, the service had over 14.4 million customers and about 30,700 agent outlets countrywide. Over 800 organizations are now accepting Bill Payment via M-PESA. The service does not require users to have a bank account; an important aspect in Kenya, where millions of people do not operate bank accounts.

With M-PESA, account holders can buy electronic funds at an M-PESA agent and send the electronic value to any other mobile phone user in the country, who can then redeem it for conventional cash at any M-PESA agent.

From the initial ‘send money home’ service, the service offering has expanded to facilitate airtime top-up, bill payment, salary disbursements, M-KESHO services and more recently international money transfer in partnership with  Western Union.

M-PESA customers can hold up to KShs100,000 in their M-PESA account at any one time, and can do transactions of up to KShs140,000 in a day. Between KShs50 and KShs70,000 can be deposited, sent or withdrawn per transaction.

M PESA and Love.

M PESA  and Love
M-PESA is an innovative mobile transfer solution that enables customers to transfer money.

M-PESA

Over 15 Million testimonies of lives changed by M-PESA

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Mpesa AND Western Union international money transfer services

Mpesa mobile money transfer service from Safaricom has partnered with Western Union to offer international money transfer service to Kenyans from over 45 countries. This service is currently available in 45 countries and transactions can be done by visiting a participating Western Union Agent. The most distinct feature from other normal cash to cash transfer services is that the sender specifies the recipient's mobile phone number at the time the funds are sent.

 Western Union is a well known international money transfer service provider having a presence in many countries world wide. Unlike normal Mpesa transactions, the person sending cash need not to have a mobile phone, however, he can specify his mobile phone number just in case something doesn't work out right. After sending cash, the sender is issued with a receipt and a text message from Western Union notifying him that money has been send.
Requirements;

·         Recipients in Kenya must have an Mpesa account to use this service or register within 21 days after receiving a text message regarding the transaction.

·         The sender is not required to have an Mpesa account to use this service.

·         The maximum amount that can be sent is approximately KShs.35,000. Other factors depend include the country the money is sent from. 

·         The sender will be charged a transaction fee depending on the country he is sending money from while the recipient will not be charged for this transaction.

After the transaction has been done, the recipient will receive a notification text message and the a mount can be withdrawn immediately from any Mpesa agent country wide. This service has been in used between UK and Kenya since 2009 and this development comes as an expansion to other territories however, it was launched in 2008 between Safaricom and Western Union.

Participating Countries;

NORTHERN MARIANA ISLANDS, AMERICAN SAMOA, MALAYSIA, HONG KONG, SINGAPORE, GREECE, SENEGAL, UNITED ARAB EMIRATES, CAMEROON, JORDAN, YEMEN, COTE D’IVOIRE, MALI, BENIN, NETHERLANDS, UNITED STATES OF AMERICA, UNITED KINGDOM, CANADA, SWITZERLAND, TANZANIA, ITALY, BURKINA FASO, UGANDA, ZAMBIA, KUWAIT, OMAN, DEMOCRATIC REPUBLIC OF CONGO, PAKISTAN,  GUAM, NIGER, RUSSIA, BELGIUM, DENMARK, SAUDI ARABIA, SWEDEN, IRELAND, SPAIN, BOTSWANA, BAHRAIN, QATAR, RWANDA, FRANCE, LEBANON, NORWAY, FINLAND.

 

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Send Money To Kenya Directly

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goods through the M-PESA service

In a milestone that is set to re-define the shopping experience, Kenyans can now pay for their goods at supermarkets using the M-PESA service.

Dubbed Nunua na M-PESA, the new service can be enjoyed by over 12 million M-PESA customers and is initially available at all Uchumi and Naivas Supermarket outlets across the country. This follows the signing of partnership agreements between leading telecommunications firm Safaricom and the Uchumi and Naivas Supermarkets.

While speaking at the launch ceremony held at an Uchumi outlet, Safaricom CEO Michael Joseph said the company was leading the way towards a cash-less society where most payments will be made via the telephone or online, hence reducing the risks involved in carrying cash.

“I am extremely excited to be launching Nunua na M-PESA service allowing cashless payments at-the-till for people without a bank account. It resonates with our company‟s commitment to lead the way in innovations that provide convenience and security to our subscribers,” said Joseph. “Following positive feedback from customers who participated in a pilot, as well as the Central Banks go-ahead to roll-out, we shall now proceed with expanding the merchants that will accept Nanua na M-PESA”.

Joseph said Safaricom will continue partnering with organizations to expand the variety of payments that can be made using M-PESA with the aim of providing increased convenience to Kenyans while at the same time maximizing their mobile phone usage.

“This is yet another effort by Safaricom and partners to deepen online and cash-less payment solution in Kenya. It resonates with our company‟s commitment to lead the way in innovations that improve the living standards of our subscribers, in line with M-PESA‟s „Bigger Than Cash‟ aspirations,” said Mr Joseph.

M-TICKETING

M-ticketing is a process where  customers can order, pay for, obtain and validate tickets from any location and at any time using mobile phones or other mobile handsets.

How it works-

• A subscriber will visit a  MPESA Agent to purchase a Ticket, for example Hotel Stay.
• MPESA Agent may book for the subscriber or subscriber may book on their own using mobile phone. At this point, the Agent ID is inserted into the booking process for commission identification purpose. If Agent makes booking, ID is automatically recorded.
• A payment request SMS will be sent to the subscriber Mobile Phone with Booking ID and Paybill Number.
• Subscriber will make Payment via MPESA Paybill and as per SMS notification. If subscriber is not MPESA registered, agent will register subscriber promptly via normal MPESA process.
• Subscriber will receive the regular MPESA TX Receipt and provide the same to the Agent for ticketing.
• Agent will enter the MPESA TX Receipt into the Booking System against the Booking ID. System will verify and issue the ticket.
• Subscriber will receive an SMS with ticket details.
• Agent CAN print the Ticket and provide the same to the subscriber as hardcopy if the subscriber so wishes.
• At the point of ticket utilization, service providers will require a computer to check ticket validity. A USSD/SMS/WAP service will also be provided to check ticket validity from a mobile phone.
• On Ticket verification, subscriber is allowed to utilize ticket for the respective service purchased.

M-KESHO Safaricom

M-KESHO is a bank account introduced by both Equity and Safaricom .where customers can earn interest from as little as Ksh1.  Customers can withdraw cash from their Equity Bank Account to their M-PESA accounts and customers can also deposit through their M-PESA accounts to their M-KESHO Bank account

Other features of the account include Micro credit facilities (emergency credit availed through M-PESA), Micro insurance facilities as well as a personal accident cover that translates into a full cover after 1 year.  For one to open this account, the person must be an M-PESA subscriber. 

Safaricom -M-PESA

Manage your finances with M-PESA! Receive & send money; withdraw & deposit money; transfer cash to your BANK account; PAY bills, school fees & your workers; BUY goods, airtime & tickets; load your VISA CARD & much more!

M-PESA International Money Transfer

Communicating with your loved ones abroad using your Safaricom line is great indeed. But there is something even GREATER now! They can send you money directly to your phone using M-PESA International Money Transfer!

http://www.safaricom.co.ke/index.php?id=254

M-KESHO

M-KESHO is an M-PESA based banking service offered by Safaricom in partnership with Equity bank.

safaricom M-Pesa

Manage your finances with M-PESA! Receive & send money; withdraw & deposit money; transfer cash to your BANK account; PAY bills, school fees & your workers; BUY goods, airtime & tickets; load your VISA CARD & much more.

Safaricom -M-PESA

How to Register

You can register for your M-PESA account for FREE at any of our authorized M-PESA agents countrywide.

To register, go to an authorized M-PESA Agent

M-Pesa

Have you heard of M-PESA International Money Transfer? It’s the coolest way to receive money from abroad. You don’t have to visit a bank or to enquire whether your money has “arrived”. You can now receive money from 45 countries instantly and directly into your phone! Enjoy now, or register with M-PESA if you don’t have an account yet

 M-pesa is a mobile-phone based money transfer service offered by various mobile service providers as Safaricom,Vodafone in Kenya and Other countries.
M -pesa is very popular in kenya.I heard an incidance of a village in Kenya.
M-PESA offers a variety of services like sending and receiving money, making purchases at partnering retailers, the transfer of government grants, pensions and other funds and wage payments via mobile phone. For users of rural areas who are not near any sh
Sopping malls, petrol stations and major retailers, many m-pesa agents are there, most Spaza Shops have been fitted with an M-PESA Consol and provided with the capability to facilitate deposits and withdrawals.

As the world becomes “smaller” Safaricom is offering BIG things that are making your world even “smaller”. You can now INSTANTLY receive money from 46 countries worldwide through your M-PESA account! If you don’t have an M-PESA account yet, you are missing out. Register now!