M-PESA Tips - Check M-PESA balance

M-PESA Tips - Check M-PESA balance 

When you perform an M-PESA transaction, you will receive a text message that confirms your transaction and tells you your new balance. You can also check your M-PESA balance by going to “my account” on the M-PESA phone menu.

M-PESA is an innovative mobile transfer solution that enables customers to transfer money

More Detail  M-PESA

How to Register for M-PESA

You can register for your M-PESA account for FREE at any of our authorized M-PESA agents countrywide.

To register, go to an authorized M-PESA Agent and:

Step 1: Replace Your Old Safaricom SIM Card

Upgrade your Safaricom SIM card if necessary at a fee of Ksh20 (All new Safaricom SIM cards have the M-PESA menu)
You will only be required to replace your SIM card if you have an old Safaricom SIM (black or light green in color) which does not have the ‘Safaricom’ item under the menu. If you have a new generation SIM card (deep green in color), registration will be done immediately.
The agent will copy your SIM card contacts to the new SIM before effecting a replacement.

  

Step 2: Register As New M-PESA Customer

Register for M-PESA for FREE: You will be required to give the agent your Safaricom mobile number, your first and last name, your date of birth, and show an original identification document.
To register for M-PESA, you will be required to present one of the following original identification documents: Kenyan National ID, Passport, Military ID, Diplomatic ID or Alien ID.
You will be asked to attach a copy of your ID to your registration form* if you intend to receive more than Ksh100,000 into your M-PESA account per calendar year (January – December).
*copies of identification documents will be forwarded to Safaricom for record keeping.

 

Step 3: Activate Your M-PESA Account

M-PESA will send you and the Agent an SMS confirming that the registration has been successful. Activate your M-PESA menu on your account using the '4-digit Start Key' sent to you by M-PESA as per the following instructions:

• Go to Safaricom menu and select M-PESA
• Select ‘Activate’ or ‘Wezesha’
• Enter the ‘Start Key’ (4-digit number received from M-PESA)
• Create a new PIN (a preferred 4-digit number that will be your PIN)
• Confirm the PIN by entering the 4-digit number again
• Enter your ID number (same as the one the agent entered upon registration)
• M-PESA will send a menu to your phone with a ‘SECRET WORD’, press OK on receipt.

If you do not receive a Start Key upon registration or accidentally delete your Start Key SMS:

• Call line 234, or go to any Safaricom Retail Shop and request for a new Start Key.
• A new Start Key will be sent to you via SMS on your mobile number.
• Activate your M-PESA account as per instructions above.

 More Detail  How to Register for M-PESA

M-pesa Awards

• 4 time winner of GSMA Award

• 2011 – Best Mobile Money Service for the Unbanked
• 2010 – Best Mobile Transfer Service
• 2009 – Best Mobile Transfer Service
• 2008 – Best Broadcast Commercial
• 2008 – Best use of Mobile for Social and Economic Development

• 2011:Mobile Money Awards - Dubai

• Achievement in Financial Inclusion
• Best mobile money joint venture between a bank and an operator

• 2011:AfricaCom Award – South Africa

• Changing Lives Awards

• 2011:GSMA Best Mobile Money Transfer Service
• 2011:Mobile Money Awards - Dubai
• 2010:Mobile Content Award, Best Mobile Money Transfer Service
• 2009: Mobile Content Award, Best Mobile Transfer Service
• 2009: UN-Habitat Business Award, Best Business Practices
• 2008: World Business & Development Award, Contribution towards millennium goals
• 2008: Stockholm Challenge, Economic Development Category
• 2008: Africom Awards, Best Business Solution for Rural Services
• 2007/2008: Kenya Banking Awards, Product Innovation 

More Detail  M-Pesa 

Send (Transfer) Money

You can send or transfer money to any other mobile phone user, even if they are not a Safaricom subscriber. To send money you must first deposit cash into your own M-PESA account.

To send money, go to the ‘Safaricom’ menu and select ‘M-PESA’

• Select ‘Send Money’
• Enter your recipient’s phone number, the amount you wish to send and your PIN.
• You will receive a screen with the information you have entered above, (e.g. Send money to 0721 234567, Ksh2000) confirm that it is correct then Press Ok.
• You and the recipient will receive an SMS confirming the transaction.

If you send money to the wrong number:

• Call Line 234 immediately and provide them with the number that has erroneously received the cash.
• Funds sent to a wrong number will be reversed only if still available in the wrong recipients account.
• If successful, you will receive an SMS indicating that a reversal has been done.

 More Detail  M-PESA

 

 

 

 

M-PESA The Largest Mobile Money Network

M-PESA The Largest Mobile Money Network

Move money from your bank account to M-Pesa and from M-Pesa to your account

M-pesa

Safaricom Apologizes to Customers Following an M-PESA service Outage

Nairobi, December 2, 2011 …Integrated telecoms operator Safaricom has apologized to its M-PESA customers following a system outage that has affected services.

The outage that started at 1305Hrs has affected all M-PESA handset transactions meaning that money transfers and other M-PESA services are not going through.

Safaricom CEO Bob Collymore said the cause of the outage is yet to be identified but the company’s engineers are working hard to ensure the system is up and services back to normal.

“We wish to apologize to our M-PESA customers due to a system outage that has affected all handset transactions. Our engineers are working hard to ensure that the hitch is fixed and services brought back to normal,” said Collymore.

He nevertheless assured M-PESA customers that there money is safe and services will resume as soon as possible.

“We regret the inconvenience this outage has caused and wish to reassure our beloved customers that their money is safe and M-PESA remains a reliable, fast and affordable means of cash transfer. 

More Detail  Click Here  Safaricom

Safaricom Apologizes for M-PESA Delays, Works on Resolution

Nairobi, December 20, 2011 at 11.30 am…Telecoms operator Safaricom has apologized to its customers for intermittent delays on its M-PESA service, and said sit was working on a quick resolution.

 “We wish to advise our esteemed customers and agents that they are likely to experience some delays on the M-PESA service. Consequently, they should wait for a confirmation SMS before they can issue or receive cash,” said Safaricom CEO Bob Collymore.

 Added Mr Collymore: “We regret the inconvenience these delays have caused and wish to assure our customers that their money is safe. We assure them of our commitment to deliver a quality M-PESA service as our engineers work on a quick resolution.”

He thanked Safaricom customers for their patience and custom and appealed to them to use available avenues for resolution of any query. These include the 234 M-PESA Customer Care Line. Others are the online service, which is available on 2 Twitter accounts: @ Safaricom_Care and @SafaricomLtd and Facebook on www.facebook.com/SafaricomLtd

Notes to Editors...

The M-PESA service, the first of its kind in the world, was launched in March 2007. As at July 31, 2011, the service had over 14.4 million customers and about 30,700 agent outlets countrywide. Over 800 organizations are now accepting Bill Payment via M-PESA. The service does not require users to have a bank account; an important aspect in Kenya, where millions of people do not operate bank accounts.

With M-PESA, account holders can buy electronic funds at an M-PESA agent and send the electronic value to any other mobile phone user in the country, who can then redeem it for conventional cash at any M-PESA agent.

From the initial ‘send money home’ service, the service offering has expanded to facilitate airtime top-up, bill payment, salary disbursements, M-KESHO services and more recently international money transfer in partnership with  Western Union.

M-PESA customers can hold up to KShs100,000 in their M-PESA account at any one time, and can do transactions of up to KShs140,000 in a day. Between KShs50 and KShs70,000 can be deposited, sent or withdrawn per transaction.