M-PESA Agents
M-PESA Agents provide services to M-PESA customers.
There are over 23,000 M-PESA agents countrywide with new outlets being added daily.
M-PESA Agent’s key tasks are:
- Register M-PESA Customers.
- Deposit cash into registered customers M-PESA accounts
- Process cash withdrawals for registered M-PESA customers
- Process cash withdrawals for non-registered M-PESA customers
- Customer Education
- Compliance with Safaricom AML & KYC Policy
- Compliance with Safaricom business practices
- Branding of their outlets as per provided guidelines
M-PESA Agents include:
- Safaricom authorized dealers, operating one or more outlets around Kenya
- Other retailers with a substantial distribution network like petrol stations, distributors, supermarkets and registered SMEs
- Selected Banks and Micro-Finance Institutions
M-PESA Agent Downloads:
- M-Pesa Management Till Application Template
- M-Pesa Agent Additional Store Application Template
- M-PESA Agent Requirements
- Extra Till Application Form
- Agent Store Application Application Form
- Agent Additional Store Application Form
- Management Till Application Form
- Agent (Head Office) Application Form
- The Kenya Police Certificate Of Good Conduct Application
- Personal Declaration Form
